The contact number is available in the help center. If your complaint requires immediate attention, you can also call Seamless’s customer service team. Click ‘Submit’ and the Seamless team will review your complaint and get back to you as soon as possible. You will be asked to provide evidence to support your claim.Ħ. If you choose to submit a complaint form, provide all the required details such as your Seamless username, order details, and nature of your complaint. You will have the option to fill out a complaint form or to contact Seamless directly via phone or email depending on the order issue.ĥ. On the left-side menu, select ‘Order Issues & Complaints’.Ĥ. Create an account or log in, if you already have an account.ģ. If you need to file a complaint with Seamless, here are the steps to follow:Ģ. Be sure to check with the restaurant’s policies to make sure you get a full refund.Īdditionally, if you are having trouble cancelling your order you can contact Seamless customer support at (888) 777-9331 for assistance. If you receive an order that is incorrect, you may also want to contact the restaurant directly and they may be able to issue you a refund. You may also be able to cancel your order directly from the Seamless website or app. To do this, you will need to find the restaurant you have ordered from, click on their link and then click on the cancel button. Once a refund has been issued, it can take up to 5-7 business days for the refund to post to an account, depending on the issuing bank. If the order was placed more than 90 days ago, or was paid with a gift card, then the refund may take up to 30 days to be processed back to the original payment method. It generally takes 7-10 days for a refund to appear back on the payment method that was used when placing the order with Seamless. How long does it take to get a refund from Seamless? Seamless will do their best to help you out with the restaurant and will rely on their discretion when deciding refund or exchange options. However, you will need to contact Seamless Customer Care with the details of your dispute. If the restaurant is uncooperative, Seamless may be able to help. In the event that something goes wrong with your order, you can contact the restaurant directly to arrange something. Seamless does not typically offer refunds or exchanges.
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